Website Support

Technical support and maintenance for websites on WordPress, Elementor and WooCommerce: bug fixes, content updates, new pages, forms, analytics codes and emergency help when the site is down. Estet Design Group has been supporting websites since 2010. One-off help from $50, monthly support from $150.

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What does website
support solve?

The site runs without failures. We monitor availability and react quickly if something breaks.
Bugs are fixed on time. A broken form, cart or mobile layout does not wait for weeks.
Information is always current. We update copy, prices, products, banners and promotions, and publish news and articles.
The site keeps developing. We add new pages and blocks and set up forms and plugins for new tasks.
Analytics is collected correctly. We install and configure Google Analytics, Google Tag Manager, Meta Pixel and other tracking codes.
Emergency help when everything is down. The site is unavailable, hacked or not taking payments: we usually step in within 2-4 hours.

How we handle
website support

You send a task, we estimate the time, agree on the cost and deadline, do the work and test it. If a job needs more time, we agree on it before starting, with no surprises on the invoice.
You can take one-off help for $50 (up to 2 hours), a 5-hour package for $100 valid for 60 days, or monthly support from $150 with priority and a start within 1 business day.

How support works
from task to result

Task

You send a description of the problem or task, a link to the site and access details. For emergencies, you flag that the site is down.

Estimate

We check the site, estimate the time needed and agree on the cost and deadline with you. No work starts without your approval.

Work

We fix bugs, update content, add pages or set up services. One-off help starts within 2 business days, monthly support within 1 business day.

Testing

We check the result on desktop and mobile, and test forms, cart and payments if the changes affected them.

Report and ongoing support

We tell you what was done. In packages we deduct only the time actually used, and the site stays under our watch.

One-off work/•

One-off
help

Start: within 2 business days of confirming the task.

$50

Includes up to 2 hours of work.

What we do:

bug fixes;
installing and configuring tracking codes (Google Analytics, Meta Pixel, Google Tag Manager and others);
updating copy and images;
adding new blocks and pages;
setting up forms;
WordPress and Elementor work;
WooCommerce tweaks;
basic technical and SEO fixes;
advice on your website.

Technical
support

Use the hours whenever you need them.
Unused hours are kept for 60 days from purchase.
The package closes when the period ends.

$100

Includes up to 5 hours of work.

What we do:

bug fixes;
installing and configuring tracking codes (Google Analytics, Meta Pixel, Google Tag Manager and others);
updating copy and images;
adding new blocks and pages;
setting up forms;
WordPress and Elementor work;
WooCommerce tweaks;
basic technical and SEO fixes;
advice on your website.

Emergency
support

The fastest possible response from a specialist (usually within 2-4 hours).

$100

Includes up to 2 hours of work.

When is urgent help needed?

the site is unavailable;
the site is infected with malware;
the site has been hacked;
a critical error has occurred;
checkout is not working;
contact forms are not working;
payments or other critical functions are down.

Ongoing support/•

Technical
support

priority handling of tasks;
no need to pay for each request separately;
regular technical monitoring of the site;
work starts within 1 business day.

$150

Includes up to 10 hours of work.

What we do

uptime monitoring and quick response to outages;
fixing bugs;
updating content;
adding new pages and blocks;
setting up forms;
working with WordPress, Elementor and WooCommerce;
installing and configuring plugins;
technical and SEO fixes;
optimising site performance;
installing and configuring third-party services and tracking codes;
advice on developing and maintaining the site.

Content
support

priority handling of tasks;
no need to pay for each request separately;
information on the site is always up to date;
work starts within 1 business day.

$150

Includes up to 10 hours of work.

What we do

regular updates of copy, images and other content;
publishing news, articles and other materials;
creating and laying out new pages;
adding and editing products;
updating prices, specifications and descriptions;
changing banners, promotions and advertising blocks;
editing menus, contact details and other site elements;
building pages in Elementor;
optimising and uploading images;
advice on content and site development.

Comprehensive
support

combines technical support and site administration;
priority handling of tasks;
work starts within 1 business day;
regular technical monitoring and up-to-date content.

$250

Includes up to 10 hours of work.

Technical support

uptime monitoring and quick response to outages;
fixing bugs;
updating content;
adding new pages and blocks;
setting up forms;
working with WordPress, Elementor and WooCommerce;
installing and configuring plugins;
technical and SEO fixes;
optimising site performance;
installing and configuring third-party services and tracking codes;
advice on developing and maintaining the site.

Administration

regular updates of copy, images and other content;
publishing news, articles and other materials;
creating and laying out new pages;
adding and editing products;
updating prices, specifications and descriptions;
changing banners, promotions and advertising blocks;
editing menus, contact details and other site elements;
building pages in Elementor;
optimising and uploading images;
advice on content and site development.

Latest projects/•

our strength is in

what we do

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Corporate website Freimut / 2026

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E-commerce website Jiva / 2026

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Corporate website Solars / 2026

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E-commerce design for Defence Ukraine / 2025

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Website for Migrant Expert, UI/UX / 2025

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Concept web design, UI/UX Audi / 2024

reviews/• Words from Satisfied Customers

UI/UX Website for the PMF Creative

Working with designers from ESTET DESIGN is a real pleasure. The company has a very talented team that communicates excellently and executes all projects on time. Yuriy, in particular, has proven himself to be an outstanding communicator and skillfully completes all tasks. He is extremely talented and always surprises with fantastic results. Working with him and his team is a true pleasure!

Clint Rogers

United States

Full Website Design - Raffle Market Place

Yuri from ESTET DESIGN is an exceptional designer. He did everything possible to ensure a full understanding of the concept/requirements while embracing it as his own. He exceeded all expectations with the visual effects and format used. Everything was done ahead of schedule and at a very high level. It was a pleasure to work together, and we will definitely reach out to Yuri again in the future.

Joseph Saggese

United Kingdom

UI/UX Design for Corporate website/ Online Marketing

ESTET DESIGN is a highly experienced and professional company. They have created a stunning website for us, and I am completely satisfied with the result. The quality of their work surpasses the cost. If you are looking for high-quality work, it is not worth turning to cheap companies - with ESTET DESIGN, you will get much more value for your money. I highly recommend them.

Cormac Farrelly

Ireland

faq/• Questions and Answers

questions/

What is website support and why do I need it?

It is regular or one-off work on the site after launch: fixing bugs, updating content, adding pages, setting up forms and services. It keeps the site stable, stops you losing enquiries to breakdowns and keeps the content current.

Answer

What is included in technical website support?

Bug fixes, updating copy and images, new blocks and pages, form set-up, work with WordPress, Elementor and WooCommerce, installing tracking codes (Google Analytics, Meta Pixel, Google Tag Manager), basic technical and SEO fixes and advice.

Answer

How is monthly support different from one-off help?

One-off help ($50, up to 2 hours) or a 5-hour package ($100, valid for 60 days) suit individual tasks. Monthly support from $150 gives you up to 10 hours a month, priority, regular site monitoring and a start within 1 business day.

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Do you support WordPress websites?

Yes, it is our main platform. We work with WordPress, Elementor and WooCommerce: updating content, configuring plugins, forms and payments, fixing bugs.

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Does support include SEO and site optimisation?

Basic technical and SEO fixes are part of the support packages, and monthly packages also include performance optimisation. Full-scale promotion with keyword research and a content strategy is a separate service.

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How much does technical website support cost?

One-off help is $50 (up to 2 hours), technical support is $100 (up to 5 hours, valid for 60 days), emergency support is $100 (up to 2 hours). Monthly: technical or content support is $150 (up to 10 hours), comprehensive support is $250.

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How do I order website support?

Leave a request on the website or message us on Telegram: give the site address, platform and a description of the task. We estimate the time, agree on the cost and deadline and get started.

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What should I do if the site is down or has been hacked?

Order emergency support: the site is unavailable, infected, hacked, or forms, checkout or payments are not working. We step in as a priority, usually within 2-4 hours, and check the site is fully working once the problem is fixed.

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What is not included in support?

Development of new functionality and modules, CRM and third-party integrations, complex design work and building new pages from scratch. These tasks are quoted separately.

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What happens to unused hours?

In the $100 Technical support package, unused hours are kept for 60 days from purchase. In monthly packages, hours do not roll over to the next month, and additional hours are billed separately.

Answer